Describe the situation in detail. Please include as much information as possible. For example steps taken to reproduce, error messages, user affected, the name of a function or specific url.
These classifications relate to the Severity definitions stated in the SLA section of your Voyado agreement and help us react and prioritize in accordance.
Use "Urgent" only if the product is unreachable and/or your business is impacted very seriously by the reported incident.
Use "High" if a major component of the product is malfunctioning and/or your business is impacted seriously by the reported incident.