Flexible BI: Troubleshooting

In this article, we’ll go through some issues that can come up when initializing the Flexible BI template and how to resolve them.

For a visual step-by-step instruction, watch the video below.

Once the tenant ID is entered as described here, Power BI tries to connect to the share using the credentials provided.


If the tenant ID requested in the first stage is misspelled or incorrect, or if the bearer token entered in config.share is missing or wrong, the following error message can appear:


It could be that Power BI has not received the right credentials for accessing that share*, or that a preexisting token belonging to another share may still be in use.

*A "share" is how we refer to the container for the data.

Incorrect tenant ID

Start by checking the tenant name, by following these steps:

1. Select Transform data in the Queries section in the menu bar and then Edit parameters in the drop-down.


2. A module displaying the tenant ID appears. Confirm that this is correct or correct it if needed.


3. After saving, return to the dashboard and click Refresh in the Queries menu.


Incorrect bearer token

The same error appears if the bearer token entered in config.share is missing or wrong. To handle this, try the following steps:

1. In the top menu of Power BI, select File in the top left corner.

2. Select Options and settings in the sidebar menu that appears.


3. On the options and settings tab, select Data source settings.

4. In the popup that appears, there are two available options for permissions: Data source in current file and Global permissions. If permissions exist for both options, you'll need to ensure that the global token does not overwrite the current token. To do this, select Global permissions and then Clear Permissions.


5. Next, select Data source in current file and then Edit permissions. Click Edit in the module that appears.


6. In the new module, enter your bearer token and then Save to set the bearer token in the config.share file.


7. After saving, return to the dashboard and Refresh.


Bearer token is not granted or revoked

If the previous steps don't work and the same error appears, the issue might be that the bearer token either hasn’t been granted access or that access was revoked. In such case, reach out to your Voyado contact.

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