Answering questions such as "why did the user get this email or SMS?" just got a lot easier.
We just added an automation history page to the contact cards in Voyado Engage, listing all the automation flows that the user has been active in. From here you can jump right into the relevant flow and follow the path the user has taken, and see what communications have been triggered.
This will be a huge time saver for you both in testing and troubleshooting automations—but will also give power to your customer support staff to answer customer-specific questions independently.