Track a contact's automation history

When you need information on what has happened to a specific contact regarding automations, there’s a tab on the contact card with a list of all automations the contact is or has been active in.

This feature can come in handy for troubleshooting or testing automations, or when you’re working on a customer service ticket.


From the list you can then access the specific workflows and follow the contact’s paths.

  1. Go to the tab Automations on the contact card.
  2. Click Show in workflow by the automation you want to look at.
  3. Follow the contact’s journey via the highlighted parts of the workflow.


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