When you need information on what has happened to a specific contact regarding automations, there’s a tab on the contact card with a list of all automations the contact is or has been active in.
This feature can come in handy for troubleshooting or testing automations, or when you’re working on a customer service ticket.
From the list you can then access the specific workflows and follow the contact’s paths.
- Click the tab Automations.
- Click Show in workflow by the automation you want to look at.
- Follow the contact’s journey via the highlighted parts of the workflow.