Listen in to get inspired by Matthias Evelönn, Head of Consumer Insights & Retention from Scandinavian design e-com brand Nordic Nest and the UK's retail expert Jack Stratten, Head of trends from Insider Trends.
How can we turn the challenges into long-term wins? And what is the secret to getting customers to come back and shop with you repeatedly?
We will dive deep into the following:
- Challenges facing retail and e-com in 2023
- How Nordic Nest successfully turns customers into returning shoppers
- Where company culture affects customer satisfaction and how not to work in silos
- Why transparency is the key to success
- The main KPIs that Nordic Nest follows to reach success