The Usage summary overview is an easy way to keep track of all your sent SMS and email messages and the usage of volume services.

Head into the Administration tab in Voyado and the next step “Usage” and you will find the Summary tab where you will see a summary of your User and Volume Service summary, the numbers are displayed month per month.

How to read the overview

Usage

Countries
The number of countries connected to your stores.

Stores
The number of active stores in your Voyado setup.

Contacts
The total number of contacts in your Voyado setup, including verified and not verified contacts and members.

Users

Admins
The number of users with total access to the Voyado setup, but not access to the customer support.

Super Users
The number of users with total access to the Voyado setup and customer support.

Local user
The number of users with access to specific stores.

Volume services

Email sent
The total number of sent email messages, including system send-outs, manual sent, and email messages sent through marketing automation.

SMS sent
The total number of sent SMS messages, including system send-outs, manual send-outs, SMS with mobile Swipes, and SMS messages sent through marketing automation. By clicking Details you will be directed to the Sent SMS overview.

SMS received
The total number of SMS messages received from contacts via opt-out messages (STOP) or SMS messages in the registration of a new contact via the SMS in function, processed in Voyado.

Mobile swipes
The total number of sent Mobile swipe promotions via SMS.

Address lookups
The total number of unique address lookups made through API and/or automated workflows.

Abandoned cart
The total number of triggered cart events in your Abandoned cart automation workflows. By clicking Details you will get to the Triggered automation overview where you will find a summary of all triggered cart events over a chosen period of time. 

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