Add time delays within an automation

A delay is exactly as it sounds: you can set a time before the next activity should happen. The delay can be as short or as long as you'd like, and you can decide between what times and on which weekdays the next activity should begin.

Option 1 – Adjust to nearest time between X and Y

This means that if an activity occurs, so that it's outside the adjusted time/day, it will be scheduled for the next valid time.

Here's an example:

In this case we do not want to send our communication in the middle of the night and accidentally wake someone up from their beauty sleep on their birthday. Therefore, we make sure that no one will pass on to the next stage at any other hour than between 08:00 and 17:00.


Option 2 – Wait for X time

This type of delay is like a scheduled pause button and makes sure that the next step will be executed after a time period of X minutes/hours/days/weeks/months/years.

Here's an example:

We want to send an email and have a conditional split based on whether contacts open or email or not. But there's no point in checking open rates straight after the send-out. The recipients have barely had the chance to either receive or open the email yet, so all contacts will go down the "No" route.

If we add a time delay and wait for one day before we check for Opens, the automation will definitely work more efficiently.

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