Keep track of your Reward program! 💰
The Reward reports are available to those who have an active Rewards point model.
Reward Report
The report shows the current status per reward payment, where the primary purpose is to present how many of your customers who actually use their vouchers.
Are your numbers not as good as you'd like them to be?
If the value is low, our recommendation is to implement activities that aim to increase the understanding of your customers available rewards. This way, you increase the perceived value of the program. 🚀
In the report, you keep track of everything from the redemption rate, outstanding points, points to convert, number of vouchers to convert into voucher value.
Liability Report
This report is very useful for the finance department, as it shows the current voucher liability - which can be used as an accounting item. It presents the total voucher liability at each month end. The calculation takes place at each month-end and until the report shows a zero result. Customer-unique runs are not possible on other dates.
| Metrics | Definition |
|---|---|
| Number of redeemed vouchers | Number of valid vouchers redeemed during the month. |
| Number of vouchers issued | Number of vouchers created during the month |
| Number of expired vouchers | Number of vouchers expired during the month |
| Number of points to convert | Number of points convertible to vouchers as of today, based on the lowest point level for conversion to voucher check. The calculation is based on your rewards model. |
| Redeemed vouchers in currency | Value of redeemed vouchers during the month |
| Expired vouchers in currency | Value of vouchers expired during the month |
| Vouchers issued in currency | Value of vouchers created during the month |
| Value of earned vouchers in currency (points liability) | The value of earned points if a reward calculation was performed now. The calculation is based on settings for your reward model. |
| Liability | Total value of active vouchers created in currency + points liability in currency |
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