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Stopping a send-out

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Niclas Zachrisson

You can either stop a send-out while it’s still “Scheduled”, or when it has status “In queue” or “Sending”.

If you discover a typo, a pricing error, or something else in a message that already has status “In queue”, "Waiting for evaluation", or “Sending”, you can cancel the send-out. Please note that this action will not revoke messages that have already been sent but only prevent any remaining messages from being dispatched. Consider it an emergency function.

Stopping a message

  1. Click the Messages tab in the left-hand side menu.
  2. Click Email or SMS and then Scheduled.
  3. Locate the scheduled message in the list and click the stop icon.

A stopped message is listed as Sent with status “Stopped”.

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