Segmenting your audiences is perhaps the most important thing you’ll do during your Black Friday preparations. Deciding who gets what and when is essential, as targeted communication equals a better outcome.
You can better adjust your campaigns if you use your customer's purchase history. Let's say you sell furniture, and a customer bought a couch from you during last year’s Black Friday, it’s unlikely they’ll need one again this year. Instead, promote end tables, lamps, or couch cushions.
On the other hand, if you sell shoes and the customer bought black boots from you last year, they might want a new pair this year. Segmenting is very individual to each retailer, but some general ones to try out can be:
- Contacts with a spend over X amount in the last year
- Contacts who made a purchase last Black Friday
- What customers bought last year
- Membership levels
- Prioritized segments or target audiences
Apple users can now turn off open tracking and block users' IP addresses. Exactly what this means in terms of capability to follow up on sent emails is for the future to tell. But it will for sure mean that the Open rate and CTOR, as we know it, will not show the correct numbers anymore for Apple users with privacy protection turned on.
KPI's such as clicks, site behavior, and purchase history will be the main metrics of success for email campaigns. Therefore, focus less on open rate and more on creating content that motivates customers to click in the emails, and you'll have even more segmentation options.
As you most likely know, Voyado never sends email and SMS messages to contacts that are not reachable. One way to get a better overview of how many reachable contacts you have is by looking at the overview bar when a segment is calculated.
Target Black Friday shoppers
You might have a win-back automation running for customers who haven’t shopped in 6-9 months or so. But what if these customers might always shop on Black Friday?
Create a “Black Friday shopper” target audience or assign a label after each Black Friday with the customers who purchased something during the sale, but did not make a purchase in the nine months leading up to it to make sure these customers don’t enter a win-black automation during Black week this year.
Instead, they might appreciate an early tease of your upcoming sale. It’s likely they are just price-sensitive and will come back when prices are lower.