Add a new store in Engage

It's not unusual that a new store opens, and then you most likely want to add it in Engage to allow your customers to be linked to a recruited-in store or current store.

How to add a store:

1. Go to Administration, click Stores and again Stores.

2. Once on the Stores page, click Create store in the upper right corner.

3. Fill in the fields needed. The required fields are Store, Time zone and External ID. For Store just use the same field that's shown on the Store page where you started from.

1 New store.png

External ID is shown on the receipt and connects to the recruited-at or regular store. (The External ID is your store ID usually found in your ERP system.)

Ensure the Active box is checked and then click Save.


A store’s External ID is how imported transactions are associated with that store. If you change a store’s External ID in Engage, and you are still sending transactions using the old External ID, Engage will create a new store with the old External ID. That is not good.

To correctly change a store’s External ID the customer needs to stop sending transactions using the old External ID, then change the value in Engage, and then begin sending transactions using the store's new External ID.

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