Widget settings for Onsite Messaging

This part of the Onsite Messaging site settings groups those settings that affect the look, feel and behavior of your onsite campaigns on a site-wide level. Many of these settings can then be overridden by campaign-specific settings as desired.

Lightbox background color

When a campaign is viewed in its maximized version, a lightbox effect overlays the website to make it “fade out”. This lightbox effect can be either white or black and then combined with the opacity setting to adjust the effect.

Lightbox background opacity

The lightbox background can be adjusted from 0-100%, where 100% will obscure your website completely in the background and 0% will make the lightbox effect completely invisible.

Close popup on DOM change

When used on single page applications, a loaded campaign will remain indefinitely, even if the user navigates to a different page on the website (since there are no page load events on an SPA). Enable this option to remove the minimized bar after a short delay when the user starts interacting with the website by listening to DOM events.

This is a rarely used setting, and this is often better handled by adjusting the script implementation if and when necessary.

Disable campaigns triggered onsite when visitor comes from a target link

When this setting is enabled, onsite campaigns that would normally be triggered will not show for users who come to the website using a target link.

There’s more information on target links in the article about [campaign settings], but a quick summary is that every campaign created in the onsite manager gets a target link that can be used to trigger that specific campaign, no matter if the targeting settings are matched or not.


Here you set the default language for the site, which is used to decide which default texts to use when creating new campaigns.


Z-index is used to decide which elements on a website go “on top” of other elements. For example, an object with a z-index of 2 will be displayed above an object with a z-index of 1. This setting decides the z-index of a minimized campaign.

Z-index for maximized campaigns

This setting decides the z-index of maximized campaigns and the default value is 1000.

You would normally always want a pop-up or maximized campaign to be displayed on top of all other content on the website.

Default opt-in “Yes” text

This field is for creating a standard opt-in “Yes” text that is used as a template when creating new campaigns. It’s a good way to ensure that you don’t have to write the same consent texts over and over when creating new campaigns for your website.

Default opt-in “No” text

Same as the above, but “no” instead of “yes”.

Friend opt-in “Yes” text

If you want to display other consent texts to friends visiting your website through referral links, this can be achieved here.

Default opt-in “No” text

Same as the above, but “no” instead of “yes”.

Default Terms Consent Text when Custom opt-in is used

Campaigns can include optional and mandatory consents as well as other terms. This field enables setting a default terms text to be used as a template for new campaigns.

Friends Terms Consent Text when Custom opt-in is used

This field does the same as the above but enables setting a different terms text as a template for friends.

Do not track (in browser) until consent

Using this setting means that no tracking information at all will be saved in the user’s browser until the user has interacted with the service and given consent. Using this setting will impact the quality of the service and it is recommended to ensure compliance with all rules and regulations by collecting the appropriate consents in conjunction with the overall consent handling on the website instead.

Delete personal data automatically

This setting enables automatic deletion of personal data (such as email addresses) after there are no more scheduled reminders left to serve.

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