General settings for Onsite Messaging

This article groups the general settings regarding the website.

Site name

Enter the name of the site that will be displayed inside the service. This must be a unique value (two sites cannot have the same site name). Common naming strategies are using the top domain or markets, such as “” or “Ourbrand UK”.

Display name

Enter the name of the site to be displayed to end users. This does not have to be unique—on the contrary, it’s quite common that you'll want your brand to be called the same thing in different markets.

Contact email

Enter the email address to your customer support to be displayed for end users.

Domain name

Your campaigns will be displayed by matching your site domain. This field can also use domain and trailing path to narrow where deals will display (such as ""). It’s also possible to use multiple domains separated by comma (",").

Domain additional URL part match

This setting will add an additional check after the initial domain name matching. If, for example, a website has a language parameter in the URL that is separated from the domain name with values that can be different on different parts of the website, this field can be used to solve that challenge.


The website "" has a language parameter at the end of the URL, but other content in between:

You should put "" in the Domain name field and "/se/" in the Domain additional URL part match field when creating a site targeting Swedish users of the "/se/" site.

Voyado Tenant ID

Your tenant ID in Voyado Engage is easy to find, as it’s the same as the unique part in your URL when you log in to your Engage environment, for example

Include domain name in shortened links

Whenever a shortened link to one of your campaigns is created in the platform, it looks something like this:

This setting can be used to add the domain name to shortened links, which may give better recognizability for your customers:


Disregard this field, as it’s a legacy field that currently has no use.

Disable all deals

Checking this box will disable all deals and not show anything for the current site. This can be used as a quick way of making sure no deals are shown if you encounter technical problems with your website, for example. Consider this as an “emergency break” to be used very rarely (or ever).

Site logo

Your brand logotype for inserting in the footer of emails sent by the onsite platform, for example.

Background image for preview

The campaign manager tool has a function for previewing campaigns while you’re setting them up. If you want to create a more realistic preview environment, you can upload a screenshot of your website here to act as a backdrop for the preview.

Restrict to country

Use IP geolocalization to ensure that only visitors from certain countries will be shown deals when visiting the site domain. By creating different sites in the Onsite Manager with the same domain, it’s possible to show users visiting the same website/domain different deals, depending on the country associated with their IP address. Multiple countries can be selected. If no country is selected, deals will be displayed in all countries except for ones that other sites have claimed on the same domain using this feature.

Restrict to Locale or Language code

This setting restricts the site matching to match the locale. To use this setting with locale, the locale variable must be populated and inserted correctly in the script call from the website. (Please refer to the script implementation documentation for more information.) If the locale variable is not present in the script call, it will default to the language code given by the website visitors browser.

Customer support URL

If you prefer to have customers contacting your support by a form on your website instead of emailing, you can add the URL to your customer support page here to replace the email link wherever the customer support email is normally displayed.

Customer support link text

The text entered here will be the link text for the customer support link URL whenever it is displayed.

Attribution time days

Enter a numerical value (number of days) within which period a purchase placed on the website should be attributed as a conversion in the statistics. If this value is set to 30 days, for example, any order made by a website visitor within 30 days of completing an onsite campaign flow will be attributed as a conversion to that campaign in the statistics.

Friend attribution time days

Same as above, but only applies to friends visiting the website through referral links sent to them by another user/visitor.

Time Zone

Choose the appropriate time zone using UTC (Coordinated Universal Time) for handling scheduling times of campaigns, validity time for offers, and so on.

Unsubscribe redirect URL

Here you can enter an URL for users who wish to unsubscribe from marketing communication or manage their consents in other ways.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.